Manage the branch’s business to deliver outstanding results in all areas including deposit and loan growth, revenue growth, productivity, and branch profit
Identify business growth opportunities, propose action plans and implement marketing activities to capture the business
Lead the team to develop and build client networks and maintain good relationship to increase the business. Understand customer’s financial circumstances and propose the products and services to meet the needs
Provide regular coaching to staff to ensure continuous improvement in the delivery of customer services
Proactively identify and address areas of customer dissatisfaction, follow up and resolve customer complaints
Monitor competitors’ activities, report and make recommendations
Work closely with compliance team to drive and support adequate training to ensure all staff are aware of bank policies, risk management and compliance requirements
Coach, lead and empower the team to achieve best performance and maintain an open, honest and satisfying team work environment